SUPPORT

The guided setup takes under 3 minutes:

1. Plug the display into power. It will boot and show a WiFi network list.
2. Tap your network and enter the password. Park Lantern uses the 2.4 GHz band — most home routers broadcast both, so this is automatic. If your router is 5 GHz only, enable 2.4 GHz in your router settings before this step.
3. Scan the on-screen QR code with your phone to enter your activation code — or tap Enter code manually and type the 8-character code from the card in the box.
4. Check the location and time zone it detected. Tap looks good.
5. Confirm your pre-selected parks. Tap looks good to proceed.
6. Park data loads. You'll land on the Dashboard with your six configured screens.

If you get stuck at any step, email support@parklantern.com.

Your 8-character activation code (example: 7X9P-4WR2) is in two places:

• On the card inside your box, next to the QR code
• In the order confirmation email we sent when you purchased

If you can't find either, email support@parklantern.com from the address you used to order and we'll resend it.

Tap the settings gear in the upper-right of the dashboard, then Parks in the sidebar. Tap change next to any park slot or assign on an empty slot. You can configure up to 8 parks at a time. Changes apply instantly across all screens (wait times, hours, shows, dining).

Yes. Tap the settings gear → WiFi → Scan. Pick the new network, enter the password, and the display reconnects. No re-activation needed — your subscription stays with the device.

First, test your home WiFi on your phone to make sure it's working. If WiFi is fine on other devices:

1. Tap the WiFi bars in the upper-left corner of the dashboard. That opens Settings → WiFi.
2. Tap Scan and choose your network again.
3. If your WiFi password changed recently, go to Settings → WiFi → Scan to re-enter it.

The display reconnects automatically once WiFi is restored. No data is lost during brief outages.

Park Lantern is built for home networks. Networks that require a browser sign-in page (most hotels, airports, and coffee shops) and corporate networks that need certificates or enterprise authentication are not currently supported.

If you'd like to use Park Lantern while traveling, a personal mobile hotspot or a portable travel router that mirrors your home credentials is the simplest path. We're tracking interest in native captive-portal support — let us know at support@parklantern.com if this matters to you.

Park Lantern uses the 2.4 GHz band. Most home routers broadcast both 2.4 GHz and 5 GHz on the same network name; nothing extra to do — the display will just connect to the 2.4 GHz signal automatically.

If your network is 5 GHz only (some mesh routers default this way), you'll need to enable the 2.4 GHz band in your router settings before the display can connect. The 2.4 GHz radio gives much better range through walls anyway, which is what we optimize for.

Check the "synced Xs ago" timer at bottom-right. If it's more than a few minutes, WiFi may have dropped. Tap the WiFi bars to check the connection. During brief outages the display keeps showing the last data it received.

$175 includes the display and your first full year of park data. After year one, $50/year for ongoing live data. All parks worldwide are included — no per-park fees. Cancel anytime.

On the display: Settings → Subscription → Show QR Code. Scan with your phone to open the billing portal. Or email us and we'll help you update payment methods, view invoices, or cancel.

We retry automatically over 14 days with email reminders. During that grace period, your display keeps working with a gentle pill at the bottom of every screen. If payment still fails after 14 days, the display shows a branded clock with a renewal QR code — your settings and data are all preserved, and everything restores the moment payment is updated.

Your Park Lantern keeps working — just without live park data, weather, or trip countdown. It becomes a beautiful branded digital clock featuring the Park Lantern castle logo, so it's never just dark glass on your wall. Your settings are saved. Resubscribe anytime and everything returns instantly.

Yes. Cancel through the billing portal. Your display works until the end of your paid period. Resubscribe anytime to reactivate instantly.

Yes. Each activation code belongs to one frame, so email support@parklantern.com and we'll move your subscription to the new one. Before you give the old frame away, factory reset it (Settings → Factory Reset).

Wait times come from Queue-Times.com, which refreshes them about every 5 minutes — as fast as the parks publish them. The display checks for fresh data every 30 seconds, and the “synced” line in the bottom-right corner shows when it last did. A few minutes’ difference from the official park app is normal.

Tap the settings gear, then Trips, and add your trip name, destination, and dates. The countdown ticks live. Multiple trips are supported — switch between them with the pills below the timer.

The screensaver is off out of the box, so the display keeps showing your parks. To turn it on, go to Settings → Display → Screensaver and choose when it starts: after 10 minutes, 30 minutes or 1 hour without a touch. Then pick a style under Screensaver Style:

• Breathing — pulsing gold castle
• Drifting — a castle that slowly moves around the screen
• Countdown — days until your trip
• Trip — your trip's name and the days left, big enough to read across the room

A touch brings the parks back.

It shifts the whole picture 1–2 pixels every 30 minutes. That's too little to notice, but it means nothing sits in exactly the same spot for hours, which protects the screen over time. It's always on, so there's nothing to set.

Hold the power button on the back of the device for 10 seconds until the screen goes dark. Wait 5 seconds, then press briefly to restart. All your settings are preserved. If this happens frequently, check Settings → Software → check for updates now.

The upstream data feed may be temporarily unavailable. Check the "synced Xs ago" timer at bottom-right. If it's more than 10 minutes old, wait for the next refresh cycle. If it persists for more than an hour, email support@parklantern.com.

Settings → Factory Reset → Reset Device → Confirm. This erases activation, parks, trips, and preferences (the frame keeps your WiFi network). Setup then starts again from the beginning. Use this when transferring to a new owner or for deep troubleshooting. Your subscription is not cancelled — only the device is reset.

Email support@parklantern.com with a photo of the damage and your order number. Every shipment is insured, so we'll handle the claim and ship you a replacement at no cost.

No problem — email us directly at support@parklantern.com with your order number and a description of what's happening. We’ll get back to you as soon as we can.